Remote System Monitoring

With the use of innovative Remote System Monitoring, our Help Desk engineers provide state-of-the-art software maintenance and system troubleshooting to the customer 12 hours a day, 7 days a week, with technical support on-call.

The Remote System Monitoring provides our Help Desk engineers with the ability to identify problems before the customer notices. In addition, it assists customers with system administration, and field engineers with troubleshooting. Our Help Desk engineers have the ability to see exactly what the user sees, enabling them to save - recreate the problem, as well as locate its source easily and efficiently.

Help Desk Support Features

• 12-7 Tech Support Site Maintenance, with technical support on-call
• Remote X-Windows
• Remote System Support
• Remote System Monitoring (SNMP)
• Remote dial up for system/network admin SMS remote control
• Depot Supply support
• Automated software delivery
• On-Line training and documentation
• Optimal leased or purchased systems