Tanbizways Customer Support (TCS)

Tanbizways Customer Support (TCS) provides 24-7 Help Desk Support for product lines where such support is appropriate. Information assistance is a phone call away no matter what time of the day or night you might need help.

Our Help Desk engineers use the innovative Remote System Monitoring application to provide state-of-the-art software maintenance and system troubleshooting for our customers, 24 hours a day, 7 days a week. The Help Desk team supplies site administrators, end users, and technical support personnel with operational support for user-related questions and problems, as well as maintenance support for system problems or equipment failures.

TCS’s Help Desk Offers the following support:

• Advanced engineering support
• Problem tracking reports for trend analyses
• Field or maintenance support
• Central point of contact for customer support
• Initial training or continuous user support
• Field or maintenance support
• Contact with vendors about data problems

The Help Desk Support team provides customers with a system designed to principally identify and solve user problems through remote capabilities, provide complete user instructions or, if necessary, immediately dispatch a field engineer to quickly identify and fix the source of problems affecting critical equipment or causing system failures.

Remote System Monitoring

With the use of innovative Remote System Monitoring, our Help Desk engineers provide state-of-the-art software maintenance and system troubleshooting to the customer 12 hours a day, 7 days a week, with technical support on-call.

The Remote System Monitoring provides our Help Desk engineers with the ability to identify problems before the customer notices. In addition, it assists customers with system administration, and field engineers with troubleshooting. Our Help Desk engineers have the ability to see exactly what the user sees, enabling them to save - recreate the problem, as well as locate its source easily and efficiently.

Help Desk Support Features

• 12-7 Tech Support Site Maintenance, with technical support on-call
• Remote X-Windows
• Remote System Support
• Remote System Monitoring (SNMP)
• Remote dial up for system/network admin SMS remote control
• Depot Supply support
• Automated software delivery
• On-Line training and documentation
• Optimal leased or purchased systems

 Tanbizways Training Services (TTS):

 Training services

We develop solutions to your business technology challenges;

TTS offers its clients a comprehensive range of training services. Each training program is customized, from curriculum development to final student evaluation, to meet our clients’ unique business requirements. A variety of standard technology courses are available from leading vendors, including Cisco, 3Comm, Microsoft, Oracle, Rational, Mercury Suite and more. TTS works in close partnership with these vendors to provide the best training to our clients.

Why choose TTS for training services? Our training consultants have in-depth knowledge backed by real-world experience. We also establish strong partnerships with our clients, emphasizing responsiveness and flexibility to ensure their expectations are met.

TTS’s training services include:

• Project management
• Change management services
• Curriculum development
• Technical writing
• Classroom instruction